Process Improvement Tools

Simplification Goals and Principles

This pdf acts as a guideline for how to follow the Simplification Goals and Principles, as established by the Administrative and Business Services department.

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Foundations of Process Quality, Improvement, and Innovation

From simplified accountability to leveraged technology, this pdf demonstrates how to achieve a streamlined process and business process innovations.

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Southwest Airlines' Pertinent Business Model

Administrative and Business Services processes need to be high quality but no-frills - doing only the essential functions, and executing them very well. Southwest Airlines provides a useful object lesson of this principle.

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Improvement Opportunities and Priorities Survey

Administrative and Business Services annually solicits feedback from key customers to help inform the organization’s ongoing process-improvement program. This pdf contains the Customer Survey full report.

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