Process Improvement Tools
Simplification Goals and Principles
This pdf acts as a guideline for how to follow the Simplification Goals and Principles, as established by the Administrative and Business Services department.
Foundations of Process Quality, Improvement, and Innovation
From simplified accountability to leveraged technology, this pdf demonstrates how to achieve a streamlined process and business process innovations.
Southwest Airlines' Pertinent Business Model
Administrative and Business Services processes need to be high quality but no-frills - doing only the essential functions, and executing them very well. Southwest Airlines provides a useful object lesson of this principle.
Improvement Opportunities and Priorities Survey
Administrative and Business Services annually solicits feedback from key customers to help inform the organization’s ongoing process-improvement program. This pdf contains the Customer Survey full report.