BUSINESS PROCESS INNOVATION TEAM RESULTS

1. Partnership between the Customer Agent and Project Manager to create a single point of contact for both the customer and Facilities Management.

2. Customers are given management and out-sourcing alternatives in all phases of the project (idea, development, implementation, and close-out). The project can be customized to include a variety of options for design, construction, installation, and project management.

3. Customer service ethos integrated with the new process.

4. Education to ensure customer knowledge of options and process limitations.

5. Electronic communication to keep customers updated on existing projects and to make widely available accurate, updated drawings and plans of buildings and infrastructure.

 

Staff Hiring BPI Redesign

Major Redesign Elements:

1. Ongoing, proactive recruitment process that builds a continuous applicant database. Required skill sets of the open position are used to build a query of the database. Applicants with matching skill sets are identified and forwarded to hiring units.

2. Additional unit responsibility for budget, promotions, interdepartmental transfers, compensation, and classification.

3. Automated inventories of skills and knowledges with the concomitant databases of supplemental, interview, and reference-check questions.

4. On-line document preparation with required fields and built-in validation.

 

Travel BPI Redesign

Major Redesign Elements:

1. Improved communication and training features and tools.
2. Simpler, more concise, easier to use travel policy.
3. Preferred vendor travel agency agreements to improve services while recovering cost-savings.
4. Improved use of technology to speed up process and make it "paper-sparse."
5. Expanded use of corporate credit card(s).

Student Parking Permits BPI Redesign

Major Redesign Elements:

1. "BYPASS" allows students to purchase parking permits over the phone
2. Parking permit applications eliminated
3. Non-expiring permits issued to faculty and staff
4. Bar coded permits and point-of-sale stations speed transaction time and eliminate data entry errors

Accounts Payable BPI Redesign

Major Redesign Elements:

1. Increase debit card use

2. Employ electronic commerce features

3. Streamline time-intensive policies and procedures

4. Revise UC policies and procedures

5. Establish Accounts Payable web site

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Notes:

(1) Before vs. after measures are averaged, as some transactions follow simpler pathways, while others involve more complexity.

(2) Improvement percentages reflect average across all six dimensions noted.

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