Wendell Brase, Vice Chancellor
A MODEL FOR SUSTAINING ADMINISTRATIVE IMPROVEMENT
TABLE OF CONTENTS
ACKNOWLEDGEMENTS
RECOGNITION AND AWARDS
PROGRAM OBJECTIVES AND OVERVIEW
GOALS
Goals provide an organizational focus, setting the tone and vision for process improvement. Administrative and service goals are grounded in the University's strategic goals.
Simplification Goals and Principles
FOUNDATIONS AND PRINCIPLES
Foundations and Principles prepare the University for sustained, rather than episodic, process improvement. They cut across process, organization, and technical boundaries, ensuring a common base of management skills, quality design principles, and technological readiness, while focusing on pivotal dimensions of the "administrative culture" of the organization.
Human Resources Initiatives, Policies, and Management Skills Development
Analysis of Existing "Administrative Culture"
Technology Upgrading Plan and Skills Development
Delegation of Authority Principles
Outsourcing and Customer Rights Principles
Teamwork Principles
Quality Design Principles
STREAMLINING TOOLS
Streamlining Tools provide analysis, training, and an influx of new ideas for process improvement; establish productivity targets; and shape improvements through enhanced, systematic communication between customers and administrative services providers.
Customer Involvement and Satisfaction
Productivity Targets
"Paper-sparse" Plan
Exemplary Practices Benchmarking
"Key Elements" Checklists
Process Improvement Training
A&BS Goals and Objectives
RESULTS AND PERFORMANCE
Results and Performance comprises the activities of measuring performance and meeting productivity improvement goals in a manner that supports both strategic goals of the organization and customer satisfaction expectations.
Business Process Innovation Teams
Management and Organizational
Performance Patterns
Progress Report
Business Process Innovation Team Results
Progress Toward Productivity Targets
Paper Reduction Summary
Progress on Goals for Administrative Process Simplification
'98 A&BS Goals and Objectives Results
Delegations of Authority/Redelegations Results
Benchmarking Data Access
Training Completed 1998
Exemplary Practices/Benchmarking
Progress on Utility Deficit-Reduction Plan
Progress on UCI's "Green & Gold Plan"
Re-employment Program Results
Six-Year Summary of Process and Productivity Improvements
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