|
Section |
Purpose |
Goals |
Values |
Rewards |
Structure |
Information |
|
|
University Mission and Goals |
1.1 |
3 |
3 |
3 |
|||
|
Productivity and Service Goals |
1.1 |
3 |
3 |
3 |
|||
|
Complexity-Reduction Goals |
1.1 |
3 |
3 |
3 |
|||
|
Human Resources Foundations |
2.1 |
3 |
3 |
3 |
3 |
||
|
Administrative Culture |
2.2 |
3 |
3 |
3 |
|||
|
Technology Upgrading |
2.3 |
3 |
3 |
||||
|
Delegations Principles |
2.4 |
3 |
3 |
3 |
|||
|
Outsourcing/Customer Rights |
2.5 |
3 |
|||||
|
Teamwork Principles |
2.6 |
3 |
3 |
3 |
|||
|
Quality Design Principles |
2.7 |
3 |
3 |
3 |
3 |
||
|
Customer Involvement |
3.1 |
3 |
3 |
3 |
3 |
||
|
Customer Satisfaction Tools |
3.1 |
3 |
3 |
3 |
|||
|
Productivity Targets |
3.2 |
3 |
3 |
||||
|
“Paper-sparse” Plan |
3.3 |
3 |
3 |
||||
|
Exemplary Practices Benchmarking |
3.4 |
3 |
|||||
|
“Key Ingredient” Checklists |
3.5 |
3 |
3 |
||||
|
Training Programs |
3.6, 4.3 |
3 |
3 |
3 |
3 |
3 |
|
|
Performance Objectives |
3.7 |
3 |
3 |
3 |
3 |
3 |
3 |
|
Strategic Planning Framework |
3.5 |
3 |
3 |
3 |
3 |
||
|
Simplified Training Standards |
1.1 |
3 |
|||||
|
Specific Improvement Plans |
4.1, 4.2 |
3 |
3 |
3 |
|||
|
Performance and Results Measurement |
4.3 |
3 |
3 |
3 |
3 |
3 |
|
|
Validate Model |
4.2 |
3 |
3 |
3 |
3 |
3 |
3 |