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As cuts of early ’90s started, we set out to streamline, simplify, and re-engineer processes that had high inherent costs or broad-scale impacts. We used these measures. First five are measures of process complexity. Measures 3 and 6 pertain to accountability features. Generally, consolidating tasks -- as long as internal control is not compromised -- and making them simpler, faster, and more transparent improves control. We view training time as symptomatic of process over-complexity. Cycle time is a good overall measure. <
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